online help

- JPEG images are distorted when displayed by Microsoft Internet Explorer 4.x or 5.x
- JPEG images are distorted when embedded within Microsoft Office 97 or Office 2000 documents
- When using Active Desktop (Web Page Desktop), JPEG images appearing on the desktop are distorted
- When MPEG Video Clips are played, "Static" appears within the Video, Static and Pops are heard in the Audio
- Some video games that utilize DirectX display random spots and noise or "Hiss" is heard in the Audio

The information in this article applies to:
- AMD Microprocessors with 3DNow!
- Joint Photographic Experts Group (JPEG or .jpg) images
- MPEG Video and Audio
- DirectX
- Microsoft Internet Explorer 4.x and 5.x (with any updates and Service Packs)
- Microsoft Windows 95, Windows 98, Windows ME, Windows NT 4, Windows 2000
- Microsoft Office 97 and Office 2000 Applications

JPG [original] JPG as GIF JPG [266MHz] JPG [300MHz]

The algorithm used by Microsoft Internet Explorer 4.x, 5.x, or Office 97 / 2000 applications, like Word, include a sequence of instructions that does not yield the correct results when executed on some flawed AMD microprocessors. In these applications, JPEG images are distorted when they are displayed or when they are saved in another file format. In addition, JPEG images that are displayed when you view your Active Desktop as a Web page are also distorted.

As this is a hardware defect there are two possible solutions:
1. Get a replacement for this CPU by AMD (preferred)
2. Avoid using the above mentioned applications (not preferred)

AMD did never establish an official replacement routine for that flawed CPUs. Every case is handled seperatly. To ease your replacement you can point to case
# 65398 in 1998. This was one is documented by The Gordon Family. The case was handled by Mr. Adrian Brooks (AMD).
The flaw itself is discussed and documented in this Internet Newsgroup: microsoft.public.inetexplorer.ie4.